( Our Culture )

We believe hospitality is an essential part of being human — a creative, transformative pursuit that requires curiosity, care, presence, and grit. We each seize every touchpoint and interaction as an opportunity to delight. That means continually thinking one step ahead while rooting into our foundational framework, systems, and resources.

It means being holistically present, attentive, empathetic, and hands-on — empowering ourselves and our co-workers with the tools, confidence, and care to make every experience extraordinary. From bellhop to room attendant, chef to server, and management to ownership, we revel in the art and joy of hospitality. We take pride in the personal touches — a favorite drink anticipated, an anniversary remembered and celebrated, a gathering made more potent and memorable.

We bring our fullest attention to the moment we’re in and to those we meet there. We are always willing to be surprised, open to the guest’s perception, and responsive to their experience. That means continually reflecting, observing, and refining our interactions, presentation, and words. It means remembering our collective humanity and employing our best selves to make the impossible possible and the ordinary extraordinary.

Marc & Rose Hospitality has a long legacy of success rooted in a deep experience base. It is made up of highly skilled, enthusiastic, and dedicated individuals, but what sets it apart is the teamwork, creativity, mutual honesty, and self-cultivation that can only arise from us as a collective. Our management systems are time-tested and team-strengthened. By seeking feedback and responsively iterating, we tend to our guests with precision, anticipation, and curiosity.

We welcome our guests with purpose and personalization. To that end, we each do what we say we’re going to do when we say we’re going to do it, and we delight in exceeding expectations. We commit to training in fundamentals and to cultivating ourselves as practitioners of genuine hospitality. We are hands on, nimble, adaptable, honest, and proactive. We anticipate needs and opportunities while also exercising the restraint that allows guests to breathe and well-executed moments to resonate. We combine generational knowledge with individual empathy and practice. We are each an integral and essential part of the hospitality organism.